Write an empathetic customer support response
An accurate fix explained coldly still reads as dismissive to someone who's already frustrated.
- Use it for
- Anyone responding to a frustrated or upset customer who needs the tone to land as genuinely empathetic, not just polite.
A support response that's technically polite and states the fix correctly can still land badly if it doesn't actually acknowledge what the customer is frustrated about — generic empathy language ("we understand your frustration") reads as scripted precisely because it could apply to any complaint. This prompt writes a response that acknowledges the specific situation, not a template with the details swapped in.
When not to use this
For a routine, low-stakes support interaction with no real frustration involved, this level of tone-crafting is more than the situation needs — a normal helpful response is fine.
Did this work?
The response acknowledges what actually went wrong specifically, not with generic scripted-sounding empathy language, and clearly states the fix.
Tested on claude-opus-5. Evidence status is draft; it moves to battle-tested only on recorded runs, never by hand.